MISSISSIPPI WEB SITE

2007

STEVEN A. McCALEB
103 ALVERADO DRIVE
LONG BEACH, MISSISSIPPI 39560
PHONE & FAX: (228)-868-8428

Awarded 19 June 1969

E-MAIL: mccaleb4thdist@aol.com

WEB SITE: www.mississippiwebsite.com

Bayerische Motoren Werke AG

Petuelring 130
D-80788 Munich, Germany (Map)

Phone: +49-89-382-0
Fax: +49-89-382-2-44-18

Primary US Address

300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07677 United States (Map)

Phone: 201-307-4000
Fax: 201-307-4095

BRIAN HARRIS MINI

THE BELOW IS THE RECEIPT OF MY FIRST TEN THOUSAND MILE CHECK-UP, AS YOU CAN SEE NOT MUCH WAS DONE, IN FACT I DON'T KNOW IF ANY OF THE WORK WAS DONE.

I REQUESTED TOO BE PLACED WHERE I COULD BE ABLE TO WATCH THE WORK BEING PREFORMED ON MY MINI, AND I WAS TOLD THAT I COULD BE.

BUT ONCE I ARRIVED AT BRIAN HARRIS MINI NO ONE WANTED TO EVEN TALK TOO ME, I HAD TO REQUEST EVERYTHING INCLUDING BEING TOLD THAT MY MINI HAD BEEN SERVICED.

I HAVE NEVER BEEN IN AN ESTABLISHMENT WHERE I WAS DEALT WITH, WITH SUCH RUDENESS!!!!

Subject:

RE: General customer service [1-576605153]

Date:

7/13/2007 2:48:27 P.M. Central Daylight Time

From:

MINI.Assistance@askMINIUSA.COM

Reply To:
To:	mccaleb4thdist@aol.com

Hi Steven,

Thanks for writing MINI. I'm sorry to hear about the high pitched noise coming from your MINI above 90mph.

Please be assured the quality of our vehicles receives our constant attention, nevertheless, despite our best efforts, a problem may occur with a particular vehicle or component. In addition, I am not able to advise you in a technical matter via e-mail. I would suggest speaking directly with the service manager at Brian Harris MINI about the fact that this problem is not fixed. The service manager has access to MINI engineering and regional representatives who are in the best position to review your concerns if needed.

I apologize for any disappointment or frustration this has caused. If there are further questions I can assist with, please feel free to drop me an e-mail. I will be happy to lend a hand.

LET’S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (275-6464)

Well, do you have access to the engineering need to fix the defect in my Mini S.

Steven A. McCaleb

USN RET (SEABEE)

The year's hottest artists on the red carpet at the Grammy Awards. AOL Music takes you there.

web page:

MINI COOPER S PROBLEM -BRIAN HARRIS MINI

Subject:

Re: BRAIN HARRIS MINI COOPER PROBLEM - [1-597591842]

Date:

9/12/2007 1:18:44 P.M. Central Daylight Time

From:

Mccaleb4thdist

Reply To:
To:	MINI.Assistance@askMINIUSA.COM
CC:	henrysharp@brianharrisbmw.com

My position is this: BRIAN HARRIS MINI sold me a new Mini cooper S 2006 for $21,747, It was purchased to be without defects.

I have and they have (BRIAN HARRIS MINI) proven that there is a defect concerning a high pitched sound coming from the Mini.

It does not matter now whether the sound is at 90 mph or not. two of there best (Brian and Dale) heard the sound over a long period of time while ridding with me.

They have proven that they worked on the defect but have not cured the problem.

BRIAN HARRIS lied to you when that claimed they had not ridden with me of two occasions.

I have contacted the ATTORNEY GENERALS OFFICE, BATON ROUGE, LA. AND HAVE RECEIVED CONFORMATION WHICH IS WILL PLACE IN THE EMAIL.

I have contacted another Mini Dealer which will try to fix the defect, something that BRIAN HARRIS MINI, is responsibility but refuses to honor the warranty.

I have been waited for BRIAN HARRIS to contact me concerning this matter, I have tried to work with them for 4 occasions but they refuses to except responsibility therefore the are not a credible MINI DEALERSHIP.

Please try again to get BRIAN HARRIS MINI to take responsibility for the defective new Mini Cooper S, 2006 which was sold too me without defects.

Sincerely,

Steven A. McCaleb

USN RET (SEABEE)

My position is this: BRIAN HARRIS MINI sold me a new Mini cooper S 2006 for $21,747, It was purchased to be without defects.

I have and they have (BRIAN HARRIS MINI) proven that there is a defect concerning a high pitched sound coming from the Mini.

It does not matter now whether the sound is at 90 mph or not. two of there best (Brian and Dale) heard the sound over a long period of time while ridding with me.

They have proven that they worked on the defect but have not cured the problem.

BRIAN HARRIS lied to you when that claimed they had not ridden with me of two occasions.

I have contacted the ATTORNEY GENERALS OFFICE, BATON ROUGE, LA. AND HAVE RECEIVED CONFORMATION WHICH IS WILL PLACE IN THE EMAIL.

I have contacted another Mini Dealer which will try to fix the defect, something that BRIAN HARRIS MINI, is responsibility but refuses to honor the warranty.

I have been waited for BRIAN HARRIS to contact me concerning this matter, I have tried to work with them for 4 occasions but they refuses to except responsibility therefore the are not a credible MINI DEALERSHIP.

Please try again to get BRIAN HARRIS MINI to take responsibility for the defective new Mini Cooper S, 2006 which was sold too me without defects.

Sincerely,

Steven A. McCaleb

USN RET (SEABEE)

In a message dated 9/12/2007 12:20:58 P.M. Central Daylight Time, MINI.Assistance@askMINIUSA.COM writes:

Hi Steven,

Thanks for your response. I apologize for my delayed reply and for any confusion I caused.

Johnny did not tell me that he had driven your car. He did, however, tell me that Brian and Dale had ridden in the car with you driving. I believe that he did think one of them drove your car as well, but he may have mistaken one of the ride alongs they did with you driving for a time when the dealership drove your vehicle. That being said, our original position stands. Unfortunately, when you were driving at higher speeds, the dealership was not able to duplicate the issue. We are not permitted to request our dealerships to break any speed limit laws for diagnosis purposes. Therefore, it is not possible to attempt to duplicate this issue again if it is still occurring at speeds in excess of 90 miles per hour. I apologize for any inconveniences this may cause.

If there are further questions I can assist with, please feel free to drop me an e-mail. I will be happy to lend a hand.

LET’S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (275-6464)

In a message dated 9/12/2007 12:20:58 P.M. Central Daylight Time, MINI.Assistance@askMINIUSA.COM writes:

Hi Steven,

Thanks for your response. I apologize for my delayed reply and for any confusion I caused.

Johnny did not tell me that he had driven your car. He did, however, tell me that Brian and Dale had ridden in the car with you driving. I believe that he did think one of them drove your car as well, but he may have mistaken one of the ride alongs they did with you driving for a time when the dealership drove your vehicle. That being said, our original position stands. Unfortunately, when you were driving at higher speeds, the dealership was not able to duplicate the issue. We are not permitted to request our dealerships to break any speed limit laws for diagnosis purposes. Therefore, it is not possible to attempt to duplicate this issue again if it is still occurring at speeds in excess of 90 miles per hour. I apologize for any inconveniences this may cause.

If there are further questions I can assist with, please feel free to drop me an e-mail. I will be happy to lend a hand.

LET’S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (275-6464)

Subject:

Re: BRAIN HARRIS MINI COOPER PROBLEM - [1-597591842]

Date:

8/31/2007 6:34:14 P.M. Central Daylight Time

From:

Mccaleb4thdist

Reply To:
To:	MINI.Assistance@askMINIUSA.COM
CC:	henrysharp@brianharrisbmw.com

Meg, what you were told was a lie on both occasions, I have never met Johnny, he, to my knowledge has never drove or rode in my Mini, and never has the high pitched sound been heard below 90mph.

Now, I know you would like to not have anything too do with me on this matter, but I feel that since BRIAN HARRIS MINI, will go to lengths of lying to you, they will lie too everyone.

My web site, explains what has happened on the three occasions which I drove, Brian, then Dale, on one other on the interstate. They have never driven my Mini.

The sound has always been at 90 mph and above, that has been established at Brian Harris Mini.

I am still asking for you support and help letting people know that BRIAN HARRIS MINI, BATON ROUGE, LOUISIANA, will and has lied.

They deal in Money, lots of it, therefore I am just one person that's trying too right a wrong.

Please speak with Brian Harris Mini again and see it you can get this car dealership to tell the truth about the matter.

Sincerely,

STEVEN A. McCALEB

USN RET (SEABEE)

www.mississippiwebsite.com/minicooperproblem.htm

Hi Steven,

Thanks for your patience in this matter.

I was able to speak with Brian Harris MINI about the noise you are experiencing in your MINI. Johnny, their service manager, informed me that they test drove your vehicle on two occasions and that the first time at speeds of about 70 to 75 miles per hour, they were able to hear a noise. Johnny also informed me that they were able to make some adjustments and fix this issue. However, when they drove with you on a second occasion at higher speeds, they were not able to duplicate the issue. Unfortunately, we are not permitted to request our dealerships to break any speed limit laws for diagnosis purposes. Therefore, it is not possible to attempt to duplicate this issue again if it is still occurring at speeds in excess of 90 miles per hour. I apologize for any inconveniences this may cause.

If there are further questions I can assist with, please feel free to drop me an e-mail. I will be happy to lend a hand.

LET’S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (275-6464)

PLEASE CLICK ON THE BELOW WEB PAGE:

MINI COOPER DEALERSHIPS IN THE UNITED STATES

August 10, 2007 - My day with Brian Harris Mini, Baton Rouge, Louisiana.

Parties involved: Mr. Brian Harris (Himself)

Mr. Henry Sharp

Mr. Bill Smith ( Mini Representative) the man which was going to help me - BS!

MR. Tod Furford, Memphis, Tennessee Mini Dealer, Senior Advisor ( 1-901-365-1900 ) called me on August 9, 2007 to explain how Mr. Bill Smith was going the be the man to get my car fixed.

It should be noted here that Brian Harris Mini would not contact me concerning this matter.

Mechanic's

Brian

Dale

another I don't have a name for.

ALL THREE ROAD WITH ME AND HEARD THE DEFECT SOUND MY MINI HAS.

Arrived at Brian Harris Mini at 10 AM, August 10, 2007.

Was too meet with Mr. Henry Sharp

and Mr. Bill Smith (The man that stated that he could not do anything for me, because he will not ride in a Mini going 90 mph in order to here the defect in my 2006 Mini Cooper S.

But if I wanted to rent a Race Track that he would check out my car, but that I would have to pay for the track. (Bad Statement)

Warranty: I am with the understanding that when you purchase a new vehicle that it is clear of all defects. (true or false)
False!!

The Mini dealer states that because the defect is only heard at 90 mph and above the are not responsible for the defect.

I purchased a 2006 Mini Cooper Supercharger automobile, speedometer 150 mph, perhaps the Mini Cooper should not be sold in the United States - this car is designed to be driven at fast speeds.

Now how do I as the purchaser get Brian Harris Mini New Car Dealer to either fix or replace my Mini Cooper S, 2006.

According to Mr. Bill Smith there is nothing that can be done!!

According to Mr. Henry Smith, it's a catch 22 problem, since the high pitched sound in only heard above 90 mph - nether Brain Harris Mini nor Mr. Bill Smith will take responsibility.

Note: While I was in conference with Mr. Henry Sharp and Mr. Bill Smith, I suggested that perhaps the Baton Rouge Police Department would provide a police escort in order to reach the necessary speed to hear the high pitched sound at 90 mph.

I phoned the Baton Rouge Police Department (389-5000) as explained the problem, the dispatcher stated they could not get involved in the matter, but I should sue Brian Harris Mini on a civil suite.

By the time I got off the phone and returned to Mr. Henry Sharps' office their was Captain O'neal, of the Baton Rouge Police/Sheriffs department standing in Mr. Henry Sharps Office.

Captain O'neal explained too me that he should not authorize anyone to allow me to drive 90 mph on the road.

(I will explain more later)

So that is where I stand on this matter, fourth trip to Brian Harris Mini, and nothing got done.

I plan on running a 3 or 6 month survey on the internet to see where the public stands on the problem.

This article is placed here because I received a fax from ALLEN TOYOTA out of the blue, I phoned ALLEN TOYOTA and spoke with the Katy Hill about this fax, but she stated she did not no anything about the fax being sent too me.

I believe it is a test of Brian Harris, it the truth be known someone knows someone at each auto dealership.

Bayerische Motoren Werke AG (BMW) and Toyota Motor signed an agreement under which Toyota will supply diesel engines for BMW'S new Mini from 2003. The agreement provides for between 10,000 and 20,000 engines per year according to BMW Minis equipped with diesel engines will go on sale next year.

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Your Comment or Questions:
I purchased a 2006 Mini Cooper S, VIN: WMWRE33536TN26919. You, according to my plate attached to the Mini states the automobile was manufactured on 09/06. I purchased the Mini from BRIAN HARRIS MINI, located at Baton Rouge, LA., I have found there is a defect build into the Mini concerning a very high pitched sound into the passenger side of the Mini. Brain Harris has refused to fix the problem and I would like to hear from the company which built the Mini. I have taken the Mini to Brain Harrin Mini four times now, and on three test drives two representatives have road and confirmed the High Pitched Sound. Please go to my web site: www.mississippiwebsite.com/minicopperproblem.htm and it will how Brain Harris Mini treats it customers. Please reply. Sincerely, Steven A. McCaleb USN RET

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Subject:

Re: Questions about our cars [1-578237542]

Date:

7/23/2007 7:29:01 P.M. Central Daylight Time

From:

Mccaleb4thdist

Reply To:
To:	MINI.Assistance@askMINIUSA.COM

Thanks for the endorsement of Brain Harris Mini Dealer, Baton Rouge, Louisiana.

The next closes Mini Dealer too me is Memphis, Tennessee which is seven hour drive from where I live.

I believe Brian Harris Mini should hold up its warranty, My Mini Cooper S 2006 is about 9 months old and has about 5,500 miles on it.

I purchased and paid cash for the Mini and was supposed to have been free of defects, if I drive to Memphis, Tennessee then the cost should be paid by Brian Harris MIni.

You stated too me after you phones me and went through the survey which was about Brian Harris Mini, that I would be getting a call from Brain Harris Mini around 10am the next day, but no one from Brian Harris Mini called me, and has not called at all.

This email and your answer will be placed in my web page, I get a lot of hits and this article will be passed along to other Mini Owners.

Sincerely,

Steven A. McCaleb

Subject:

Re: Questions about our cars [1-578237542]

Date:

7/26/2007 12:32:57 P.M. Central Daylight Time

From:

Mccaleb4thdist

Reply To:
To:	MINI.Assistance@askMINIUSA.COM

I am looking forward to feedback concerning my problem with Brian Harris Mini, Baton Rouge, La.

Sincerely,

Steven A. McCaleb

Subject:

RE: Questions about our cars [1-578237542]

Date:

7/24/2007 4:47:20 P.M. Central Daylight Time

From:

MINI.Assistance@askMINIUSA.COM

Reply To:
To:	Mccaleb4thdist@aol.com
CC:
BCC:
Sent on:

Sent from the Internet (Details)

Hi Steven,

Thanks for your response. I have received the e-mail you sent to Meg.

Please accept my apology for the inconvenience, but Meg is currently out of the office. I will forward your message to Meg for review. In the interim, if there is anything I can do to assist, please let me know.

LET'S MOTOR.

Darlene Hawley
MINI Customer Relations and Services
Representative
866.ASK.MINI (866.275.6464)

Hi Steven,

Thanks for your response.

Unfortunately, I am not familiar with the noise you are experiencing being a common problem on 2006 Cooper S MINIs. Since you have concerns about the diagnosis you are receiving from Brain Harris MINI, the only other suggestion I can offer is to consider seeking a second opinion from another MINI dealer. If you need it, you can find a list of our MINI dealers and their contact information on our website, MINIUSA.com, under “Shop" and then "Find A MINI Dealer.”

If there are further questions I can assist with, please feel free to drop me an e-mail. I would be happy to lend a hand.

LET'S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (866.275.6464)

-----Original Message-----

From: Mccaleb4thdist@aol.com
Sent: 7/23/2007 12:00:00 AM
To: MINI.Assistance@askMINIUSA.COM
Subject: Questions about our cars [1-578237542]

Thank you for your concern, my main problem is that I want Brain Harris to
find out what the problem before I make my 4th trip to there service
department.

I do believe there are other Mini Cooper S, 2006's out there with the same
problem, I surely am not the only person having this problem.

I was suppose too be at Brian Harris at 10am this morning but I called and
spoke with Chris which stated he would talk with Brian (Supervisor) and give me
another call, but no call came.

I you have known or heard of this same problem please contact me so I my
notify Brian Harris and perhaps get my Mini Cooper S fixed.

Sincerely,

Steven A. McCaleb

_www.mississippiwebsite.com/minicooperproblem.htm_
(http://www.mississippiwebsite.com/minicooperproblem.htm)

************************************** Get a sneak peek of the all-new AOL at
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Subject:

RE: General customer service [1-576605153]

Date:

7/13/2007 2:48:27 P.M. Central Daylight Time

From:

MINI.Assistance@askMINIUSA.COM

Reply To:
To:	mccaleb4thdist@aol.com
CC:
BCC:
Sent on:

Sent from the Internet (Details)

Hi Steven,

Thanks for writing MINI. I'm sorry to hear about the high pitched noise coming from your MINI above 90mph.

Please be assured the quality of our vehicles receives our constant attention, nevertheless, despite our best efforts, a problem may occur with a particular vehicle or component. In addition, I am not able to advise you in a technical matter via e-mail. I would suggest speaking directly with the service manager at Brian Harris MINI about the fact that this problem is not fixed. The service manager has access to MINI engineering and regional representatives who are in the best position to review your concerns if needed.

I apologize for any disappointment or frustration this has caused. If there are further questions I can assist with, please feel free to drop me an e-mail. I will be happy to lend a hand.

LET’S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (275-6464)

-----Original Message-----

From: mccaleb4thdist@aol.com
Sent: 7/13/2007 12:00:00 AM
To: mini.assistance@askminiusa.com
Subject: General customer service

First name: STEVEN A.
Last name: McCALEB

question/comment:
I have a problem with a high pitched sound, when I reach from 90mph and above I get this high pitched sound which seem like it is coming from the passenger side of the car.

I purchased my Mini Cooper 2006 last October and have taken the car back to Brian Harris Mini, Baton Rouge, La., in order to fix the problem.

I just spent and overnight stay in order to give the service department time enough to find and fix this high pitched sound problem.

When I picked up my Mini the next day I was told that the problem had been fixed, Dale was the service department person.

While driving back home, Long Beach, Mississippi, I found that the sound problem was not fixed and I still have the same high pitched sound.

I would like too have this problem fixed, or my Mini replaced with one which does not have this sound.

This is my third attempt to have the problem resolved at Brain Harris Mini, and the problem still exist.

Please reply

Steven A. McCaleb
103 ALVERADO DR.
LONG BEACH, MISSISSIPPI 39560
228-868-8428
www.mississippiwebsite.com

MINI.Assistance@askMINIUSA.COM

In a message dated 7/13/2007 2:48:27 P.M. Central Daylight Time, MINI.Assistance@askMINIUSA.COM writes:

mini.assistance@askminiusa.com

I have started a web page concerning this matter of my high pitched sound in my 2006 Mini Cooper S, you may go to:

www.mississippiwebsite.com/minicooperproblem.htm

I am awaiting a call from Dale, the service manager, I called earlier to day, (Friday the 13th) July 2007.

I am in high hopes this matter will be resolved and not just forgotten about.

Sincerely,

Steven A. McCaleb

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Subject:

RE: Questions about our cars [1-578237542]

Date:

7/18/2007 11:51:11 A.M. Central Daylight Time

From:

MINI.Assistance@askMINIUSA.COM

Reply To:
To:	mccaleb4thdist@aol.com
CC:
BCC:
Sent on:

Sent from the Internet (Details)

Hi Steven,

Thanks for writing MINI. I'm sorry to hear that you are still experiencing this problem.

As I mentioned previously, I am not able to advise you in a technical matter via e-mail. I would still suggest speaking directly with the service manager at Brian Harris MINI about the fact that this problem is not fixed. The service manager truly does have access to MINI engineering and regional representatives who are in the best position to review your concerns if needed.

I apologize again for the disappointment and frustration this has caused. If there are further questions I can assist with, please feel free to drop me an e-mail. I will be happy to lend a hand.

LET’S MOTOR.
Meg Brown
MINI Customer Relations and Services
Representative
866.ASK.MINI (275-6464)