www.constitution.org/constit_.htm
MISSISSIPPI WEB SITE
2010
www.constitution.org/constit_.htm
STEVEN
A. McCALEB
103 ALVERADO DRIVE
LONG BEACH, MISSISSIPPI 39560
PHONE & FAX: (228)-868-8428
Awarded 19 June 1969
NISSAN OF PICAYUNE
http://www.mossysuperstore.com/
I spoke too soon!!!
I thought I was at a new car dealership that was actually looking out for the customer, but after I signed on the dotted line and I decided to cancel the extended warranty, attitudes changed.
I did learn a lot about the "Butler Plan", I learned that if you cancel the extended warranty getting your car washed becomes a huge problem.
2010 Nissan Altima S 2.5
The Nissan of Picayune is a great place to purchase a new Nissan, I recommend Nissan of Picayune to everyone that is looking for a great vehicle.
The sales people are of the finest quality and they work hard in your interest and that means honesty.
This "thank you" card is a reminder of how Nissan of Picayune show concerns to the buyers of their product, and that means a lot too me.
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On behalf of our entire dealership, I would like to express our sincere appreciation for your decision to purchase from Nissan of Picayune. We are committed to offering great products, outstanding Sales and Service experiences, and developing long term relationships with each customer.
Shortly you will receive a survey from Nissan. This survey is very important to your salesperson and Nissan of Picayune. If you are “Completely Satisfied”, please tell Nissan. If for any reason you are not, please tell me. Listed below are my managers, who are all eager to assist you in any way possible.
Vincent Sclafani Partner, Director of Service, Parts & Collision 601-799-5503
Frank Bonano General Sales Manager 601-799-5507
Roy Penton Nissan Sales Manager 601-889-5452
Lionel Batiste Used Car Manager 601-799-5512
Joe Purvis Finance Manager 601-889-5451
Mark Fee Service/Collision Manager 601-799-5530
Art Monroe Assistant Service Manager 601-889-5461
Jason Marino Parts & Accessories Manager 601-799-5527
At the time of delivery your salesperson should have introduced you to our service department, and attempted to schedule your first oil change, on us. If not, please call Art to schedule your first visit. Nissan of Picayune employs highly skilled, ASE Certified, Nissan trained Master Technicians who know your vehicle better than anyone. We use Genuine Nissan Parts & Accessories. Our Collision & Paint Departments employ Master Craftsmen with the proper equipment to return any vehicle to its pre-accident condition. Our Collision Department offers a Lifetime Service Guarantee, as proof of our commitment to you and your vehicle.
We look forward to serving all of your automotive needs and developing a long relationship with you. If we can be of any assistance, now or in the future, please contact one of us.
Sincerely,
Roger A.
Bacon, Jr.
Dealer
Mossy Motors of Mississippi, LLC
Nissan of Picayune, LLC
601-799-5502(office)
rbacon@mossysuperstore.com
| Address: | 241 Frontage Road Picayune, Mississippi 39466 |
| City: | Picayune |
| State: | Mississippi |
| Phone: | 800-813-1454 |
I found that my car insurance company covers all of the pertinent item this Service Agreement provides, so that is the reason I have decided to cancel the agreement.
STEVEN A. McCALEB
USN RET
(SEABEE)
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Mr. McCaleb,
----- Original Message -----From: Mccaleb4thdist@aol.comSent: Monday, March 29, 2010 10:36 AMSubject: Fwd: Cancellation of Security + Plus
In a message dated 3/27/2010 2:37:50 P.M. Central Daylight Time, Mccaleb4thdist@aol.com writes:After reading the Security + Plus protection plan, we have decided to cancel this agreement.2010 RED NISSAN ALTIMA S 2.5VIN: 1N4AL2AP2AN454568TODAYS MILAGE: 719 MILESPlease ReplySTEVEN A. McCALEBUSN RET (SEABEE)
I did not receive the below book showing the, "What is not covered", several days after I purchased the new car, that is when I decided to cancel the Service Agreement.
| Subject: | Re: Cancellation of Security + Plus |
| Date: | 3/29/2010 1:10:44 P.M. Central Daylight Time |
| From: | rbacon@mossysuperstore.com |
Mr. McCaleb,
----- Original Message -----From: Mccaleb4thdist@aol.comSent: Monday, March 29, 2010 12:40 PMSubject: Fwd: Cancellation of Security + Plus
In a message dated 3/29/2010 11:28:52 A.M. Central Daylight Time, rbacon@mossysuperstore.com writes:I believe I have made the right decision concerning the cancellation of the Service Agreement, I have added the (What is covered and what is not covered) on my web page.Please reviewhttp://www.mississippiwebsite.com/nissanofpicayune.htmThe below form is suppose to be Nissan of Picayune "Butler Plan", that is where you can have your car washed when your at the Nissan Dealership, but it's a false truth.
The below emails are about the cancellation of an extended warranty and what is called the "Butler Plan".
Subject:
Fwd: Butler Plan
Date:
3/31/2010 8:15:16 P.M. Central Daylight Time
From:
Mccaleb4thdist@aol.com
To:
In a message dated 3/31/2010 2:31:33 P.M. Central Daylight Time, Mccaleb4thdist@aol.com writes:
Please send me a copy of you BUTLER plan concerning having my car washed when I am at your dealership.
Please reply,
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE
-----Original Message-----
From: Mccaleb4thdist@aol.com
Date: Wed, 31 Mar 2010 15:31:33 EDT
Subject: Butler Plan
To: rbacon@mossysuperstore.com
Please send me a copy of you BUTLER plan concerning having my car washed when I am at your dealership.
Please reply,
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Re: Fwd: Butler Plan
Date:
3/31/2010 8:32:26 P.M. Central Daylight Time
From:
To:
Mr McCaleb,
Today was the last day of the month and our managers were very busy. We did not leave the office until 8:15 pm. We will be glad to provide whatever you need when the dust settles.
The auto butler package allows for car washes whenever you come to the dealership, exterior detailing twice a year, as well as having the paint protection reapplied twice a year for 5 years. You will receive reminders every 6 months. This package has a retail value in excess of $1200 if purchased individually.
If you need any additional information we will be happy to provide it.
Roger BaconSent on the Now Network™ from my Sprint® BlackBerry
Subject:
Re: Butler Plan
Date:
4/1/2010 10:10:36 A.M. Central Daylight Time
From:
To:
In a message dated 3/31/2010 8:32:26 P.M. Central Daylight Time, rbacon@mossysuperstore.com writes:
Mr. Bacon, what I need is a salesperson which is honest, when we were purchasing your vehicle on of the selling points but I and my wife were told that when ever we were in your area to drop by an have the car washed and that it was free..
It's like the bait and switch game, get the suckers in the showroom fill them full of BS and get them to sign on the dotted line.
I was very unhappy yesterday when the person went from explaining how I needed the Service Plan to an argument in getting him to actually canceling the program, I had emailed you stating that I was going to canceling the plan, so their should have not been any argument in my decision to cancel the Service Plan.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Re: Butler Plan
Date:
4/1/2010 10:27:37 A.M. Central Daylight Time
From:
To:
Mr McCaleb,
I am offended by those remarks, because one car sale is not important enough to lie, cheat or mislead a customer. I have 37 years in this business, with an impecable reputation with the BBB, GM and Nissan. They told you the truth about car washes. If you come every day from Monday thru Saturday, during regular business hours, we will wash your vehicle. As for the warranty, his job is to make sure you understand what you bought and what you are cancelling. I think it is the best offer we have, with the best value and most valuable to a customer long term. I think it is a mistake to cancel, especially with the money back guarantee we offered.
Regardless we will cancel and your lender will get the refund once Nissan reimburses us.
Have a good day.
Roger BaconSent on the Now Network™ from my Sprint® BlackBerry
From: Mccaleb4thdist@aol.com
Date: Thu, 1 Apr 2010 11:10:36 EDT
To: <rbacon@mossysuperstore.com>
Subject: Re: Butler Plan
In a message dated 3/31/2010 8:32:26 P.M. Central Daylight Time, rbacon@mossysuperstore.com writes:
Mr. Bacon, what I need is a salesperson which is honest, when we were purchasing your vehicle on of the selling points but I and my wife were told that when ever we were in your area to drop by an have the car washed and that it was free..
It's like the bait and switch game, get the suckers in the showroom fill them full of BS and get them to sign on the dotted line.
I was very unhappy yesterday when the person went from explaining how I needed the Service Plan to an argument in getting him to actually canceling the program, I had emailed you stating that I was going to canceling the plan, so their should have not been any argument in my decision to cancel the Service Plan.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Re: Butler Plan
Date:
4/1/2010 10:37:53 A.M. Central Daylight Time
From:
To:
In a message dated 4/1/2010 10:27:37 A.M. Central Daylight Time, rbacon@mossysuperstore.com writes:
"If you come every day from Monday thru Saturday, during regular business hours, we will wash your vehicle."
Mr. Bacon, Now you know how I felt when I was at you dealership, and if what you have stated was true the above statement which you made, my car would have been washed.
And again, the conversation went from I want to cancel the Service Plan, to, you need this plan and you should not cancel the plan, I hate too argue.
Please send me a copy of your Butler Plan as so I may read the plan.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE
Subject:
Re: Butler Plan
Date:
4/1/2010 10:44:24 A.M. Central Daylight Time
From:
To:
Was this when the vehicle was in for service or when Art put the wheel cover back on? If you bring it for service the tech will run it through the wash. If you bring it to your salesman, he will wash it. But, the car washes are minor compared to the exterior details twice a year.
RogerSent on the Now Network™ from my Sprint® BlackBerry
Subject:
Re: Butler Plan
Date:
4/1/2010 10:48:52 A.M. Central Daylight Time
From:
To:
In a message dated 4/1/2010 10:44:24 A.M. Central Daylight Time, rbacon@mossysuperstore.com writes:
Neither,. it was when I came yesterday afternoon to cancel the Service Plan, I asked it could have the car washed and the person which was doing the paperwork asked if I had the Butler Plan, and I and the wife stated that we were never explained the Butler Plan. So you need to talk to the person, (tell me his name) why he brought up the Butler Plan.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Fwd: Butler Plan
Date:
4/1/2010 3:23:21 P.M. Central Daylight Time
From:
To:
In a message dated 4/1/2010 10:48:52 A.M. Central Daylight Time, Mccaleb4thdist@aol.com writes:
Mr. Bacon, please do not call, and please send me a copy of your Butler Plan.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Re: Auto Butler
Date:
4/1/2010 6:08:08 P.M. Central Daylight Time
From:
To:
In a message dated 4/1/2010 4:04:01 P.M. Central Daylight Time, kcangelosi@mossysuperstore.com writes:
No thanks, just mail me a copy of the plan, I will be able to read it for myself.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Mr Mccaleb, Please call me regarding the Auto Butler plan.
Thanks,
Kevin Cangelosi
601-889-5454
Subject:
Auto Butler
Date:
4/2/2010 4:30:33 P.M. Central Daylight Time
From:
To:
Mr McCaleb when you get a moment take a look at this website.
Thanks,
Kevin Cangelosi
Subject:
Fwd: Auto Butler
Date:
4/2/2010 4:52:13 P.M. Central Daylight Time
From:
To:
CC:
In a message dated 4/2/2010 4:30:33 P.M. Central Daylight Time, kcangelosi@mossysuperstore.com writes:
I am so pleased that your dealership decided to purchase the Auto Butler car wash machine, it is nice that when someone purchases a vehicle from Nissan of Picayune and one of your selling points is that when the purchaser is at your dealership, it nice that their car/truck can be washed in your Auto Butler.
That is the name of the machine, and I still need a copy of you contract showing that I can purchase your Butler Program.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Butler Plan
Date:
4/2/2010 5:41:24 P.M. Central Daylight Time
From:
To:
CC:
Below you can see that I have contacted the Auto Butler and requested a copy of their contract, I still am waiting on a copy of your Butler Plan.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Contact Us ...
To locate the dealership nearest you or learn more about the program, please fill out the following form or send us an e-mail at info@autobutler.net. We will get back to you promptly with information about dealers in your area who offer the Auto Butler program.
HOME | CONTACT | ADDRESS CHANGE
4701 Humboldt Ave. N. Minneapolis, MN 55430
612-529-1960
Subject:
Re: Auto Butler
Date:
4/3/2010 9:14:30 A.M. Central Daylight Time
From:
To:
CC:
Mr Mccaleb,
I am going to mail you the Auto Butler contract.
Thanks
Kevin Cangelosi
Subject:
Fwd: Auto Butler
Date:
4/3/2010 9:18:56 A.M. Central Daylight Time
From:
To:
CC:
In a message dated 4/3/2010 9:14:30 A.M. Central Daylight Time, kcangelosi@mossysuperstore.com writes:
Now that is a good idea.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Prefer E-mail
Date:
4/7/2010 3:34:09 P.M. Central Daylight Time
From:
To:
Roy, thanks for the phone call but I prefer E-mail. I don't want too get into the, "he said - he said" correspondence.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Fwd: Prefer E-mail
Date:
4/8/2010 8:06:05 P.M. Central Daylight Time
From:
To:
In a message dated 4/7/2010 3:34:09 P.M. Central Daylight Time, Mccaleb4thdist@aol.com writes:
Roy, I am still waiting on your response to my email, I know you have something you want to tell me because to took the time to phone me.
Looking forward to hearing from you.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Roy, thanks for the phone call but I prefer E-mail. I don't want too get into the, "he said - he said" correspondence.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
Subject:
Fwd: (no subject)
Date:
4/8/2010 8:31:21 P.M. Central Daylight Time
From:
To:
In a message dated 4/8/2010 8:26:05 P.M. Central Daylight Time, roy-penton@hotmail.com writes:
Roy, thanks for the offer, but I do not do well one on one, I have proven that I was lied to, I proved that Kevin was feeding me with BS about the Butler Plan, in order to have my car washed.
I have to deal with your dealership because I purchased a new car from you, and I will, but I don't have too like it.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
I think it would best if you came in so we can discuss this matter face to face and get to the bottom of this. I would like to make sure you are happy.
Sent from my Verizon Wireless BlackBerry
Subject:
Lied too
Date:
4/9/2010 9:04:33 A.M. Central Daylight Time
From:
To:
In a message dated 4/8/2010 10:52:18 P.M. Central Daylight Time, roy-penton@hotmail.com writes:
When we were at your dealership with Kevin, and he was getting upset that I was canceling the extended warranty, I asked if I could get my car washed.
Kevin replied, "do you have the Butler Plan", I ask the wife if she knew what the Butler Plan was, and she didn't. I asked Kevin what the Butler Plan was and he stated that was a plan I needed to have my car washed.
I said that he salesperson had told me that I could get my car washed when ever I was at the dealership and it was free.
So which is it, either my salesperson lied too me, or Kevin did.
I may be wrong, but here is what I will do, I will build my web page to show both sides and let the public decide on their own.
Sincerely,
STEVEN A. McCALEB
USN RET (SEABEE)
How were you lied to
Sent from my Verizon Wireless BlackBerry
-----Original Message-----
Subject: Re: Fwd: (no subject)
To: Mccaleb4thdist@aol.com
From: roy-penton@hotmail.com
Date: Fri, 9 Apr 2010 03:52:16 +0000
How were you lied toSent from my Verizon Wireless BlackBerry
Check the cancel dates and a lack of signature on Nissan's, if a person won't sign his work, it makes you wonder if it is a legal letter.
STEVEN A. McCALEB
USN RET (SEABEE
| Subject: | Re: Letter about Nissan of Picayune |
| Date: | 4/27/2010 4:45:04 P.M. Central Daylight Time |
| From: | rbacon@mossysuperstore.com |
Mr. McCaleb,
"Reasonable, intelligent people"
Roy, you are missing the point, it's not about the Butler Plan, but about the Honesty of a New Car Dealership.
It's not about the cancellation of the extended warranty, but about the Honesty of a New Car Dealership.
We are not going to talk, and I will never ask for, nor do I want too have my car washed at your dealership.
STEVEN A. McCALEB
February 25, 2010
